Research, commentary, and strategy at the intersection of print, digital, and the customer communications transformation that most of the industry is still pretending isn't happening.
Research, commentary, and strategy at the intersection of print, digital, and the customer communications transformation that most of the industry is still pretending isn't happening.
Research, commentary, and strategy at the intersection of print, digital, and the customer communications transformation that most of the industry is still pretending isn't happening.
The Future of CCM Isn’t
What You’ve Been Told
The Future of CCM Isn’t
What You’ve Been Told
The Future of CCM Isn’t
What You’ve Been Told
Years in print and mail & communications
Continents covered in active market research
Moving Beyond the Comfortable
Moving Beyond the Comfortable
Moving Beyond the Comfortable
Where do industry narratives break down and where is market reality moving faster than most would admit? The truth will help you grow, and I can help.
My decades in the printing, mailing, and customer communications spaces are balanced by my experience with digital. I bring all this together by telling the ongoing story of the transformation of regulated communications across multiple verticals.
Fresh perspective. Positive change. Let’s deconstruct.
Andy Young has spent decades inside the printing, mailing, and customer communications industry, giving him a clear view of where industry narratives break down and where market reality is moving faster than most want to admit.
What Is Future CCM?
What Is Future CCM?
A Voice for Real Decisions.
A Voice for Real Decisions.
A Voice for
Real Decisions.
01
01
Industry Commentary
& The Substack
Industry
Commentary
& The Substack
Industry Commentary & The Substack
A weekly publication tracking what is actually happening in print, CCM, and digital transformation. Not event summaries. Not press releases. Analysis that connects technology, economics, regulation, and lived customer reality.
A weekly publication tracking what is actually happening in print, CCM, and digital transformation. Not event summaries. Not press releases. Analysis that connects technology, economics, regulation, and lived customer reality.
A weekly publication tracking what is actually happening in print, CCM, and digital transformation. Not event summaries. Not press releases. Analysis that connects technology, economics, regulation, and lived customer reality.
02
02
Independent Market Research
Independent
Market Research
Independent Market Research
TreelinePress produces primary research on the transformation of customer communications in regulated industries. This includes benchmark studies, market data, and structural analysis across the U.S., Europe, and Asia-Pacific. If your strategy needs to be grounded in what is actually happening in the market, not what vendors are claiming, this is where to start.
TreelinePress produces primary research on the transformation of customer communications in regulated industries. This includes benchmark studies, market data, and structural analysis across the U.S., Europe, and Asia-Pacific. If your strategy needs to be grounded in what is actually happening in the market, not what vendors are claiming, this is where to start.
TreelinePress produces primary research on the transformation of customer communications in regulated industries. This includes benchmark studies, market data, and structural analysis across the U.S., Europe, and Asia-Pacific. If your strategy needs to be grounded in what is actually happening in the market, not what vendors are claiming, this is where to start.
03
03
Speaking & Consulting
Speaking &
Consulting
Speaking & Consulting
Andy speaks at conferences, moderates panels, and consults with service providers, technology vendors, and enterprise teams navigating the shift from legacy CCM to digital-first communications. If you want comfortable, hire someone else.
Andy speaks at conferences, moderates panels, and consults with service providers, technology vendors, and enterprise teams navigating the shift from legacy CCM to digital-first communications. If you want comfortable, hire someone else.
Andy speaks at conferences, moderates panels, and consults with service providers, technology vendors, and enterprise teams navigating the shift from legacy CCM to digital-first communications. If you want comfortable, hire someone else.
The Data Behind the
Uncomfortable Conclusions
Learn More
TreelinePress produces independent benchmark studies on the transformation of customer communications across financial services, insurance, and healthcare. If your strategy needs to be validated against what's actually happening in the market — not what vendors are telling you — this is where to start.
TreelinePress produces independent benchmark studies on the transformation of customer communications across financial services, insurance, and healthcare. If your strategy needs to be validated against what's actually happening in the market — not what vendors are telling you — this is where to start.
TreelinePress produces independent benchmark studies on the transformation of customer communications across financial services, insurance, and healthcare. If your strategy needs to be validated against what's actually happening in the market — not what vendors are telling you — this is where to start.
The Data Behind the Uncomfortable Conclusions
The Data Behind the Uncomfortable Conclusions
The talk your conference actually needs.
The talk your conference actually needs.
Andy speaks at conferences, moderates panels, and advises service providers, technology vendors, and investors navigating the shift from legacy CCM to digital-first communications.
If you want comfortable, hire someone else.
Andy speaks at conferences, moderates panels, and advises service providers, technology vendors, and investors navigating the shift from legacy CCM to digital-first communications. If you want comfortable, hire someone else.
Book Andy to Speak
The talk your conference actually needs.
Andy speaks at industry events, moderates panels, and hosts conversations that go beyond the agenda. If you're planning a gathering and want someone who will challenge the room rather than confirm its biases, let's talk.
In Good Company
Where Print & Digital Communications Are Headed Next - UK Study
New industry insights on print, mail, digital delivery, and workflow transformation.
Participate in the Study
Where Print & Digital Communications Are Headed Next - UK Study
New industry insights on print, mail, digital delivery,
and workflow transformation.
Participate in the Study
Where Print & Digital Communications Are Headed Next - UK Study
New industry insights on print, mail, digital delivery,
and workflow transformation.
Participate in the Study
TreelinePress captures where the market is going, where traditional CCM becomes legacy and strategic customer communication moves to the center of the experience. The traditional CCM ecosystem will have to work and design this New Frontier.
Henry Dura
Former CEO, Quadient
No agenda. No spin. TreelinePress delivers a clear view of the CCM market—and what it means for the future of print.
Didier Rouillard
Co-Founder, DNOW!
As customer communications shifts toward digital-first models, TreelinePress helps clarify what that transformation really means for the industry.
Nick Keegan
CEO Mail Metrics
As an India-based company, we needed help translating our opportunity for the U.S. market. Andy and TreelinePress helped us connect with how the market actually thinks about transformation.
Amit Sawhney
CEO, FCI CCM
TreelinePress isn’t trying to replace what other analysts or providers do. Their work elevates traditional analyst work, making it more visible and easier to understand by interpreting what’s happening across the market.
Leigh Segall
CEO, Smart Communications
There is strong demand for open, integrative approaches to customer communication. TreelinePress provides an external perspective on what this evolution means.
Thorsten Meudt
CEO, Compart
TreelinePress captures where the market is going, where traditional CCM becomes legacy and strategic customer communication moves to the center of the experience. The traditional CCM ecosystem will have to work and design this New Frontier.
Henry Dura
Former CEO, Quadient
No agenda. No spin. TreelinePress delivers a clear view of the CCM market—and what it means for the future of print.
Didier Rouillard
Co-Founder, DNOW!
As customer communications shifts toward digital-first models, TreelinePress helps clarify what that transformation really means for the industry.
Nick Keegan
CEO Mail Metrics
As an India-based company, we needed help translating our opportunity for the U.S. market. Andy and TreelinePress helped us connect with how the market actually thinks about transformation.
Amit Sawhney
CEO, FCI CCM
TreelinePress isn’t trying to replace what other analysts or providers do. Their work elevates traditional analyst work, making it more visible and easier to understand by interpreting what’s happening across the market.
Leigh Segall
CEO, Smart Communications
There is strong demand for open, integrative approaches to customer communication. TreelinePress provides an external perspective on what this evolution means.
Thorsten Meudt
CEO, Compart
